Refund and Returns Policy

Last updated: April 15, 2025

This Refund and Returns Policy applies to all purchases made through our platform, which connects customers with third-party vendors and local businesses.

1. Third-Party Responsibility

As a facilitator of transactions between you and listed vendors, we do not manufacture or directly sell products. All refunds and returns are governed by the individual seller’s policy. We help coordinate communication and provide support where necessary.

2. Return Eligibility

• Products must be returned within the timeframe set by the respective seller (typically 7–14 days).
• Items must be unused, in original condition, and in original packaging.
• Custom, perishable, or personalized products may not be eligible for return.

3. Refund Process

• Initiate a return request from your order history or contact our support team.
• We will contact the seller and provide you with return instructions if eligible.
• Refunds are processed by the seller and may take 7–10 business days after item inspection.

4. Non-Refundable Situations

• Change of mind after delivery unless explicitly permitted by the seller.
• Incorrect or incomplete shipping information provided by the buyer.
• Product misuse or damage caused by the customer.

5. Delivery Issues

For missing or damaged deliveries, please report within 48 hours of receipt. We'll coordinate with the seller and delivery provider to resolve the issue promptly.

6. Cancellations

Orders may be canceled before dispatch depending on the seller’s policy. Once shipped, cancellations are not guaranteed. Contact support as soon as possible if cancellation is needed.

7. Need Help?

For any questions, support, or to file a dispute, please reach out to our support team at admin@dealtodealers.com.

By using our platform, you agree to coordinate with sellers in good faith and understand our role as a service provider and marketplace facilitator.